Shipping, Return/Refund and Damaged Plant Policies
We ship the best and most economical way using
Priority U.S. Mail.
Our standard shipping charges are as follows:
Shipping
Charges
$15.99 and Under
Add $7.50
$16.00 to $29.99
Add $8.50
$30.00 to $49.99
Add $10.00
$50.00 to $74.99
Add $15.50
$75.00 to $99.99
Add $18.00
$100.00 or More
Add 18%
Notes:
1. New York State residents will be charged an additional 8.625% sales tax.
2. The following items have flat shipping rates due to the weight of the
package:
• Variety 3 Potted flytraps with dome covers (3DMS-VFT): $11.00
• 3 Flytraps in a 4" pot (TRI-TRAPS): $11.00
• Starter Kit 1 (BKT1): $9.00
• 4 Potted Plant Sampler (4DMS) : $9.00
Unless otherwise indicated all plants will be shipped dormant and
bare rooted from late November through early March with the exception
of tropical Nepenthes which never go into dormancy. Active growth
plants
will
be shipped as long at they look good from Mid
April
until
mid October.
Venus Flytraps will be shipped green and bare rooted as long as
they look presentable.
United States Shipping (Including Puerto Rico
and Guam)
We
normally ship orders within 5 - 7 business days. However, situations
may arise to delay your shipment to 7 - 14 business
days. However, your order can take up to 20
business days to ship depending on the season, our current stock
of supplies or other circumstances beyond our control.
International Orders.
We currently only ships seeds to our international customers.
We use US Priority Mail, and the shipping supplies that they provide.
Wet long fiber sphagnum moss is used to keep the plants hydrated,
as they are packed into plastic bags. Packing materials are typically
blank newsprint for wrapping plants and void fill.
Refund Policy: All
requests for refunds must be made within 24 hours of purchase.
Absolutely no refunds on plants that have left the greenhouse.
If you refuse your delivery the plants will most likely come back
to us dead. A refused delivery will not result in a refund under
any circumstances.
Damaged/Dead plants: Any
item that arrives dead will be replaced with a plant of equal
or similar value. Please note that plants that look dead may
be in dormancy. For example, a Venus flytrap may arrive
without any leaves, but it still has a healthy and firm bulb.
In this instance your Venus flytrap can be planted and normal
growth will resume within a few short weeks. However, if your
Venus flytrap or other carnivorous plant bulb arrives very soft
and is turning black or brown, then it is either dead or will
be soon.
