F.A.Q. Page

BugBitingPlants.com.com ships to every state in the continental United States, including Alaska, but we DO NOT ship to Hawaii. Additionally, we do not ship to P.O. boxes so please include your full street address, including any apartment number, so your order can ship without delay.

Live plants, both potted and unpotted, with the exception of our bulk Venus flytraps and plant lights, are shipped via the U.S. Postal Service (USPS). All bulked packed Venus flytraps are shipped via FedEx and all plant lights are shipped using UPS. Orders for live plants and plant lights ship in separate boxes and on separate days.

We try to fulfill our orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Please reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (347) 587-3277 from 10am-6pm ET, Monday to Friday. If you cannot get an operator to handle your concern right away, please leave a voicemail message and someone will be sure to get back to you as soon as possible. Or you can use our contact email form to send us a message requesting a cancelation.

BugBitingPlants.com does not accept returns, however if you have an order issue please contact us and we will resolve it. There are three ways to contact us, the first way is to call us at 347-587-3277, secondly you can fill out our contact form. Lastly, you can email us at support@bugbitingplants.com or use our contact email form to send us a message regarding any problems you might be having with your order.

The answer varies depending on the item ordered and the season. In general, from the time you place your order to the time it is delivered can take anywhere from 7 to 10 days. We ship on a weekly basis, on Mondays and Tuesdays of each week.

Sorry, we do not offer free shipping because we shipping is expensive and we would like to stay in business for a long time.

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We accept Visa, MasterCard, American Express, Discover as well as PayPal.
With PayPal, you don’t even have to enter card a credit card number or personal information to make an online payment. With just an email address and password, you can check out securely.

You have a coupon code from us? That's fantastic! Here is what you need to do to apply the coupon to your purchase: After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

To get a discount coupon you will need to add your email to our mailing address. To get your coupon code emailed to you please visit the following page of this webite: Signup and Save.

For our clear and through instructions on paying via check or money order please see our Payment Options page. However, we do not accept checks or money orders for subscription plan orders.

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Since we are an online retailer, you cannot purchase any of our products at retail locations. If you would like to purchase any of our products please continue to support BugBitingPlants.com. Thank you.

No, we do not have a mobile app. However, you can browse our website on your mobile phone or tablet via your devices web browser. Since our website is mobile enabled, you can even make your purchase right on your phone or tablet. How cool is that?

BugBitingPlants.com has a diverse supply chain with products shipping from locations on the West Coat, Midwest, and the East Coast of the United States.

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