Frequently Asked Questions

Shipping

BugBitingPlants.com.com ships to every state in the continental United States, including Alaska, but we DO NOT ship to Hawaii. Additionally, we do not ship to P.O. boxes, so please include your full street address and apartment number so your order can ship without delay.

Live plants, both potted and unpotted, with the exception of our bulk Venus flytraps and plant lights, are shipped via the U.S. Postal Service (USPS). All bulked-packed Venus flytraps are shipped via FedEx, and all plant lights are shipped using UPS. Orders for live plants and plant lights ship in separate boxes and on separate days.

Sorry, we do not offer free shipping because we shipping is expensive and we would like to stay in business for a long time.

Returns

BugBitingPlants.com does not accept returns; however, if you have an order issue, please contact us, and we will resolve it. There are three ways to contact us; the first way is to call us at 347-587-3277. Secondly, you can fill out our contact form. Lastly, you can email us at support@bugbitingplants.com or use our contact email form to send us a message regarding any problems you might be having with your order.

Orders

The answer varies depending on the item ordered and the season. In general, from the time you place your order to the time it is delivered can take anywhere from 7 to 10 days. We ship on a weekly basis, on Mondays and Tuesdays of each week.

We fulfill our orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Please contact us with a specific request, and we’ll do our best to accommodate. You can reach us at (347) 587-3277 from 10am-6pm ET, Monday to Friday. If you cannot get an operator to handle your concern right away, please leave a voicemail, and someone will be sure to get back to you as soon as possible. You can also use our contact email form to send us a message requesting a cancellation.

PAYMENT

We accept Visa, MasterCard, American Express, Discover as well as PayPal.
With PayPal, you don’t even have to enter card a credit card number or personal information to make an online payment. With just an email address and password, you can check out securely.

You have a coupon code from us? That’s fantastic! Here is what you need to do to apply the coupon to your purchase: After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

To get a discount coupon you will need to add your email to our mailing address. To get your coupon code emailed to you please visit the following page of this website: Signup and Save.

For our clear and through instructions on paying via check or money order please see our Payment Options page. However, we do not accept checks or money orders for subscription plan orders.

Privacy Policy

BugBitingPlants.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

BugBitingPlants.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2019.

What We Collect

We may collect the following information:

  • Your name.
  • Contact information including email address.
  • Other information relevant to customer surveys and/or offers.
WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@bugbitingplants.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible. We will promptly correct any information found to be incorrect.

Terms

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with, and be bound by the following terms and conditions of use, which together with our privacy policy govern BugBitingPlants.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. 

The term ‘BugBitingPlants.com’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is in Brooklyn, New York, United States of America. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • Pricing: Prices are subject to change without notice and at our discretion.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New York State and the United States of America.
Shopping Cart
Scroll to Top